FROM THE PIPELINE
BUSINESS PROCESS OUTSOURCING
LINDA HARDEN PUBLISHER, CONTACT CENTER PIPELINE
It is time to celebrate our industry’ s biggest holiday, Customer Service Week. What an opportunity to celebrate our people who wow our customers and enhance our brand. It can’ t be a once and done event though, right? Like other holidays, we try to carry forward our messages throughout the year, like feelings of gratitude and thankfulness and letting loved ones know how much we love and appreciate them.
It is great that we have a week each year set aside for our celebrations. It is rewarding and energizing. It would be a missed opportunity if after we put away the decorations and special recipes if we didn’ t carry forward our celebrations into the year.
If you are looking for inspiration to keep the celebration going beyond the week, please check out our Customer Service Week special issue. You will hear from those responsible for the celebrations, industry voices, and from the pages of Contact Center Pipeline filled with ideas and suggestions.
THE OTHER REASON TO OUTSOURCE
IT’ S NOT ABOUT COST. IT’ S ABOUT COMMITMENT.
BY PIER RAGONE
TECHNOLOGY MANAGEMENT
PLANNING FOR THE INEVITABLE
HOW TO TRANSITION TECHNOLOGY WHEN IT DIES.
BY KIRK JUBECK
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Have a great week in October … and 51 more weeks after that to celebrate our people!
Linda Harden Publisher Contact Center Pipeline
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