Contact Center Pipeline September 2025(clone) | Page 3

THOUGHT YOU SHOULD KNOW CUSTOMER SERVICE WEEK ISSUE

89 % 89 % of businesses are expected to compete primarily on CX, surpassing traditional factors like product and price. Cited from OnRamp. us

89 %

89 % of consumers are more likely to make another purchase after a positive customer service experience.

86 %

Salesforce Research
For 86 %, good customer service turns one-time clients into long-term brand champions. Khoros

β€œ We see our customers as invited guests to a party, and we are the hosts. It’ s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos

ILLUSTRATIONS FOR CONTACT CENTER PIPELINE, BY ADOBE STOCK