AI VOICE AGENTS
BY CLOUD TECH GURUS
ILLUSTRATION PROVIDED BY ADOBE STOCK
WHY CONTACT CENTERS CAN’ T AFFORD TO WAIT AI VOICE AGENTS ARE TRANSFORMING HOW CONTACT CENTERS OPERATE.
The Wall Street Journal recently ran a detailed piece on AI voice agents poised to revolutionize customer service. The article paints a picture of rapid advancements in voice AI, companies using virtual agents to handle high call volumes, investors pouring billions into the space, and technology that’ s becoming increasingly humanlike in conversation. But it also flagged the usual industry caution: concerns about accuracy, hallucinations, and whether AI is ready to fully replace traditional contact center solutions.
Here’ s the bottom line: The caution is valid but overstated for today’ s market realities. Yes, AI voice agents still aren’ t perfect, and human agents will remain essential for complex interactions. But the wave of next-gen AI solutions available right now, offered by suppliers like Krista. ai, Yellow AI, Kore AI, Quiq, SoundHound / Amelia, and Boost. ai, are already transforming how contact centers operate. They’ re automating and resolving a high percentage of voice and digital interactions with precision, minimal errors, and scalable efficiency.
THIS ISN’ T A FUTURISTIC THEORY, IT’ S MEASURABLE ROI HAPPENING TODAY.
28 CONTACT CENTER PIPELINE