--MAHATMA GANDHI identify more ways to centralize services that improve the Patient / Provider Experience , gain efficiencies , and contribute to the financial health of the organization . Yes , these are high goals . But they are necessary given current challenges in Healthcare .
IDIOM INSIGHTS
ILLUSTRATION PROVIDED BY ADOBE IMAGES
HEALTHCARE
CONTACT CENTERS IT ’ S TIME TO SHINE !
BY KATHLEEN M . PETERSON , POWERHOUSE CONSULTING , INC .
" IT ’ S TIME TO SHINE " is simply a moment to show off one ' s skills or abilities . For Healthcare ( HC ) Contact Centers , widely known as “ Access Centers ,” that moment is now . The COVID-19 pandemic highlighted the value and importance of Contact Centers in keeping industries operational during the shutdown . Healthcare was no exception . Thankfully , that period is now past and it is time to build on HC Contact Center achievements , value , and plans for the future .
The Value of Centralization
I believe that HC Access Centers have an opportunity to craft a plan for growth that optimizes investment made in centralizing physician appointment scheduling and celebrates the value delivered to the enterprise . The future for HC Access Centers is full of possibilities that are already likely to be topics of conversation at the executive level . Now is the time to shine a light on the expertise and value of your Access Center and
“ THE FUTURE DEPENDS ON WHAT YOU DO TODAY .”
--MAHATMA GANDHI identify more ways to centralize services that improve the Patient / Provider Experience , gain efficiencies , and contribute to the financial health of the organization . Yes , these are high goals . But they are necessary given current challenges in Healthcare .
CHANGES IN HEALTHCARE
Few industries have seen more changes over the past couple of decades than Healthcare . Hospitals are centralizing , large systems are growing by acquisition ; venture capitalists are buying high-revenue practices like Dermatology , Cardiology , and Orthopedics ; and pharmacies are offering tests and vaccinations . It is the wild , wild west of Healthcare Access !
14 CONTACT CENTER PIPELINE