9-1-1
BY D. JEREMY DEMAR, INTRADO
ILLUSTRATION PROVIDED BY ADOBE STOCK
9-1-1 AT RISK HOW TO PROTECT IT.
With new technology comes new possibilities and new risks. As Next Generation 9-1-1( NG9-1-1) access expands, it is increasingly important to consider the threats that emerge when new tools designed for public good fall into the hands of amorally-inclined individuals.
Nowhere is that responsibility more critical than within the public safety ecosystem, where trust, speed, and accuracy directly impact public safety outcomes.
Criminal abuses such as call spoofing, coordinated swatting attacks, and denial-of-service cyberattacks are becoming more prevalent and more sophisticated.
22 CONTACT CENTER PIPELINE
On legacy wire telephone networks, abusers could only make one call at a time, limited to voice communication. But with IP-based multichannel NG9-1-1 networks, which, while enabling more effective first response, the bad actors now have more vectors to commit crimes.
For emergency communication centers( ECCs), these threats are operational realities that require new approaches to detection, response, and prevention.
As NG9-1-1 adoption and AI technology continue to advance, emergency communications must evolve alongside, not only to benefit from their capabilities, but to defend against misuse.
AS NG9-1-1 ADOPTION AND AI TECHNOLOGY CONTINUE TO ADVANCE, EMERGENCY COMMUNICATIONS MUST EVOLVE ALONGSIDE...