THE TOP 5 BLOG POSTS ON BLOG. CONTACTCENTERPIPELINE. COM
EXCLUSIVE CONTENT FROM OUR TEAM OF CALL CENTER EXPERTS NEW POSTS EVERY WEEK( TUESDAY – THURSDAY)
The First 90 Days Decide Everything
BY KATHRYN E. JACKSON https:// bit. ly / 4mONv9r
When IT Needs Support … Q & A WITH SCOTT STEELE https:// bit. ly / 3QyHbqH
CCP BLOG’ s
TOP 5 MOST POPULAR POSTS FROM April
FOLLOW US
ON X
@ ccpipeline
Looking Beyond the AI Hype
WRITTEN BY JIM IYOOB https:// bit. ly / 4cOvCmQ
Ferrying Excellent Customer Service
BY BRENDAN READ https:// bit. ly / 4tKHope
Strategies for Managing Remote Call Center
Teams – Part 1
BY MARK PEREIRA
As the world has shed its embrace from the global COVID-19 pandemic, call and contact center leaders find themselves in a classroom of adaptability. They teach us to pivot while staying true to our objectives, serving customers, and meeting service level agreements( SLAs).
https:// bit. ly / 3QoLhBN
blog. contactcenterpipeline. com
MAY 2026 21