FROM THE PIPELINE
COACH ’ S CORNER
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LINDA HARDEN PUBLISHER , CONTACT CENTER PIPELINE
As the year comes to a close , I want to take a moment to express my heartfelt gratitude for your continued support and loyalty . It has been a remarkable year filled with rewards and challenges . I hope that our magazine has brought you inspiration and knowledge .
I would also like to extend my appreciation to our talented writers , editors , contributors and staff who have worked tirelessly to bring you the best content throughout the year . Their dedication and passion have truly made our magazine shine .
As I look ahead to the new year , I am excited to bring you even more engaging and enriching content . I have some exciting plans and surprises in store , and can ’ t wait to share them with you .
Thank you for being a part of our magazine community . Your support means the world to us . Wishing you a joyful holiday season and a happy new year filled with love , success , and new adventures .
TAPPING INTO STAFFING ALTERNATIVES
HOW THESE OPTIONS CAN HELP MEET INCREASED CUSTOMER EXPECTATIONS .
BY MARK PEREIRA
BPO
THE SEVEN HABITS OF HIGHLY
EFFECTIVE OUTSOURCING PROVIDERS
HOW THESE PRACTICES CAN HELP ORGANIZATIONS BENEFIT FROM BPO SERVICES .
BY PREETI RAINA
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Linda Harden Publisher Contact Center Pipeline
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