Contact Center Pipeline July 2025 | Page 23

Premier Home Solutions is a U. S. home services provider that specializes in water filtration systems and solar sales. With an experienced team and trusted installation partners, the company helps its customers improve their homes’ efficiency.

CHALLENGES

Premier Home Solutions booked appointments by manually dialing customers and tracking progress in spreadsheets through its 25-member-plus appointment-setting contact center team.

But the appointment setters had to constantly switch between dialing, tracking, and scheduling: which broke their momentum and limited their outreach to potential customers. Additionally, as their business grew, flagged numbers became a challenge, impacting their ability to reach homeowners.

SOLUTION

In April 2023, Premier Home Solutions adopted Readymode’ s predictive dialer to streamline their appointment booking process. It also adopted Readymode iQ DID reputation management application to gain access to real-time insights on which phone numbers were flagged by major carriers.

IMPLEMENTATION

With support from Readymode’ s implementation team, Premier Home Solutions quickly onboarded the appointment setters. They were fully equipped to use the platform by the end of their first day.

OUTCOMES

Leveraging Readymode’ s applications, Premier Home Solutions experienced a 4x increase in productivity within three months. It also maintained clean numbers to ensure their calls connected to more customers, avoiding disruptions to their operations within three months. As a result, their team was able to book more appointments daily and achieve sustainable growth.

Beyond daily operations, Premier Home Solutions also leverages Readymode to support their long-term success. The platform’ s advanced reporting and insights tools empower the team to monitor performance, identify trends, and track key metrics. With just a few clicks, they can access valuable data and insights to refine strategies and promote business growth.

“ Readymode is totally worth it,” says Gabrielli Lopes, COO and Co-Founder, Premier Home Solutions.“ It’ s really helped our business grow and stay consistent as we grow.”

Carriers periodically do ringback testing( also known as call authentication) to ensure that phone numbers making calls continually are linked to a reputable business. And failing a ringback test will get your number labeled Spam / Scam Likely very quickly.

4. USE AI AND PREDICTIVE DIALING TO SUPERCHARGE COLD CALLING EFFORTS

Cold calling is definitely not dead. In fact, when a cold call is made first, the email reply rate from prospective buyers increases 190 %, reports Gong. It found that emails sent without a prior cold call get a 1.81 % reply rate. But when a cold call is made first, the reply rate jumps to 3.44 %, an increase of 190 %.

But success depends on more than just picking up the phone. You need the right strategy and the right technology.

Here are three ways predictive dialers, sophisticated dialing systems that uses algorithms to predict agent availability, can help drive sales success:

• Predict call outcomes. With the use of automation, data analytics, and AI machine learning, predictive dialers are becoming increasingly sophisticated, with the ability to predict call outcomes and improve workflows. For example, AI tools can learn from previous data and predict the best time to call leads( or follow up), so your agents can use their time more efficiently.

• Personalize customer interactions. Because predictive dialers are software-based, they can be integrated with CRM systems to improve lead targeting. That means your agents have customer data at their fingertips during a live call— such as their purchase history and preferences— making it easier to engage, cross-sell and upsell.

Customers don’ t want to feel like a number. With CRM data integrated into your outbound dialer, your team can personalize interactions, leading to higher conversion rates.

• Improve training and quality control. Predictive dialer software can help your team review interactions with customers and identify any areas for improvement, which helps with training and quality control.

The best applications have built-in reporting tools for real-time visibility into sales performance, so you can see what’ s working- and what’ s not- to maximize your agents’ productivity.

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