FROM THE PIPELINE
CASE STUDY
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LINDA HARDEN PUBLISHER , CONTACT CENTER PIPELINE
I have always found Valentine ’ s Day to be one of my favorite holidays . It ’ s the perfect time to let people know you appreciate them , whether they are a mentor , colleague , friend , writer , subscriber … we all have many people in our lives to show our gratitude towards .
But I am a little worried . I ’ m sure you see the same emails in your inbox that I do . Stress levels are at an all-time high , almost equivalent to the height of the pandemic . Mental health and well-being are great concerns for our communities and workplaces .
I ’ m not saying that if we just show a little more kindness and gratitude , we can fix all of this . If only it were that easy . Perhaps during these times of isolation and uncertainty , we should pay close attention to the factors within our control , create change from the inside out . Do we have a culture of well-being ? Are we staying on top of workload and burnout ? Are mindfulness classes offered ? How are we structuring our virtual environments to deal with isolation and team building ?
In addition to a thoughtful note this year , let ’ s make some real change . Is there a better time of year to start a new gratitude program than Valentine ’ s Day ?
Thank you for being part of our Pipeline community !
I wish you a very Happy Valentine ’ s Day .
LIFTING AGILITY
HOW GOING TO CLOUD TELEPHONY AND WFM HELPED RADIAL MEET BUSINESS NEEDS .
BY BRENDAN READ ; Q & A WITH ROBIN GOMEZ
BPO
MORE MERGERS AHEAD FOR BPOS
SEVERAL TRENDS CONTINUE TO DRIVE CHANGE WITH THESE COMPANIES .
BY PETER J . HILL
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Linda Harden Publisher Contact Center Pipeline
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