FROM AUTOMATION TO AUTONOMY
GOOD DATA ENABLES FASTER AI IMPLEMENTA- TION AND DEPLOYMENT BY ELIMINATING EXTENSIVE DATA PREPARATION...
ULTIMATELY, THE PROMISE OF AGENTIC AI RESTS ON ONE FOUNDA- TIONAL TRUTH; NO INTELLIGENCE IS POSSIBLE WITHOUT INFORMATION.
Advanced AI capabilities can further enhance operations by helping maintain the uniform communication style and voice that is critical when providing omnichannel support. AI can also assist with crafting social media responses, creating follow-up correspondence and so much more, ensuring brand alignment across touchpoints and speeding up response delivery.
No matter the current state of your contact center, focusing on data fundamentals can improve your operations overall. Establishing sound data management practices in the contact center will improve operations and experiences overall, contribute to a true omnichannel experience, and make integrating new tech like GenAI tools much easier.
TABLE 1:
FROM AUTOMATION TO AUTONOMY
GOOD DATA ENABLES FASTER AI IMPLEMENTA- TION AND DEPLOYMENT BY ELIMINATING EXTENSIVE DATA PREPARATION...
Improving data fundamentals enables organizations to achieve the promised benefits of GenAI and agentic AI tools because AI is only as intelligent as the data it can access and trust.
Good data enables faster AI implementation and deployment by eliminating extensive data preparation phases while well-structured data reduces the risk of hallucinations. Organizations that invest in data fundamentals will create the conditions needed for AI to deliver transformational rather than just incremental operational improvements.
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DATA MANAGEMENT
Modern business relies on good, current data, and perfecting data management practices now will set you up for sustained success in the future. Data is one of the most valuable assets in any business, so isn’ t it time you started treating it as such?
Bob Graw has been leading IT and software development teams for over 25 years. Prior to joining CallTrackingMetrics, he built and scaled software teams in various industries, including health care, real estate, and video game development. Bob holds a BS in Computer Science from the University of Maryland.
Rick Ruth has over 20 years of telecommunications product and sales experience. He has extensive insight into FCC regulations and is a veteran negotiator: well versed in reducing vendor costs and driving product advancements. He holds a degree in Business Administration from Wright State University and the University of Cincinnati.
AGENTIC AI
ULTIMATELY, THE PROMISE OF AGENTIC AI RESTS ON ONE FOUNDA- TIONAL TRUTH; NO INTELLIGENCE IS POSSIBLE WITHOUT INFORMATION.
Ultimately, the promise of agentic AI rests on one foundational truth; no intelligence is possible without information. For organizations to unlock autonomous service at scale, investing in real-time, trusted, and actionable data isn ' t optional: it’ s essential.
Iris Zarecki is a Product Marketing Director at K2view. She focuses on the intersection of GenAI, customer experience, and data. With deep experience in enterprise technology and a passion for service innovation, Iris helps organizations unlock the potential of next-generation customer service.
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SOURCE: K2VIEW