Consistently applying insights across teams ensures improvements are sustained and measurable.
6. Engineer for trust and scale.
Support hybrid on premise and cloud deployment, encryption, key management, role based access, and cost controls( tiering, lifecycle policies, and hot / cold storage).
Building architecture that can handle growing data volumes without compromising security or performance is critical for delivering excellent CXs and ultimately improving the organization’ s bottom line.
WHAT GOOD LOOKS LIKE
When organized effectively, unstructured data shortens time to resolution, reduces repeat contacts, improves CSAT, lowers cost to serve, and enables faster and more personalized customer responses. The organizations that transform unstructured interaction data into a shared,
WHEN ORGANIZED EFFECTIVELY, UNSTRUCTURED DATA SHORTENS TIME TO RESOLUTION, REDUCES REPEAT CONTACTS, IMPROVES CSAT, LOWERS COST...
UNSTRUCTURED DATA
searchable, and governed asset will be best positioned to scale, adapt, and lead in an increasingly data rich world.
To achieve that, building the right infrastructure is essential. Platforms that support hybrid environments, such as on-premise and cloud capabilities, provide the flexibility to handle growing volumes. They also help meet evolving compliance and security requirements.
The strongest operations pair this foundation with consistent data categorization, retention policies, and access controls. This keeps information accurate and secure while ensuring it is ready for analysis and action.
Teams that share these insights across support, product and training functions can close feedback loops faster, improve coordination, and respond more effectively to customer needs.
Jim Liddle is Chief Innovation Officer, Data Intelligence and AI at Nasuni. Jim joined Nasuni from Storage Made Easy in 2022, where he was CEO, chairman, and co-founder, before being acquired by Nasuni. He has over 25 years’ experience in storage, big data, middleware, and cloud technologies.
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