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Are Customers( and Agents) Truly Different?
BY BRENDAN READ; Q & A WITH MICHAEL WIESBLATT http:// bit. ly / 4mDsPiV
How to Deliver Excellent CXs BY NICHOLAS CLAPPER http:// bit. ly / 4gDCDrY
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More Mergers Ahead For BPOs
BY PETER J. HILL http:// bit. ly / 3KeW4vj
Is Evil Contacting Your Contact Center?
BY ROGER A. GRIMES http:// bit. ly / 4pVAZq2
Why Contact Centers Must Embrace Enterprise Browsers
BY CHRIS ALBRECHT
For many organizations, contact centers function as the face of the company, serving as the primary avenue for customer interactions. Agents are the frontline soldiers in the battle for retention, helping to shape the perception of the brand with every call.
http:// bit. ly / 4mBXSvJ
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OCTOBER 2025 13