FROM THE PIPELINE
LEADERSHIP
LINDA HARDEN PUBLISHER, CONTACT CENTER PIPELINE
We are putting together a special issue around Customer Service Week here at Contact Center Pipeline. We have one question we are asking and would like to include your response in a From The Trenches segment.
IT’ S JUST PEOPLE
LEADERSHIP IS ABOUT SIMPLICITY, HUMANITY, AND GROWTH.
BY CHARLIE ADAMS
BACK-OFFICE INTEGRATION
PAGE 30
Our question is: What is something you have done to celebrate Customer Service Week that had a lasting impact after the week was over?
Your response can be 50 to 500 words. No requirements. Just something you recall that made a difference.
Please send your response to me, linda @ contactcenterpipeline. com. We would love to share your ideas and creativity.
Thanks for your consideration,
Linda Harden Publisher Contact Center Pipeline
CHANGING THE WFM GAME
HOW CRM PLATFORMS CAN HELP SCORE CORPORATE GOALS WITH BACK-OFFICE PLAYS.
BY SHARON SHELLY
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