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Three Ways AI is Changing The Contact Center
BY DEVON MYCHAL https:// bit. ly / 41r95rl
Solving the Knowledge Crisis BY TOM BRUHIS https:// bit. ly / 4lT7O3J
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Making Remote Work Successful
BY MICHELE ROWAN https:// bit. ly / 47ORtJI
RESEARCH: The Great Contact Center Standoff
BY STEVE MORRELL https:// bit. ly / 3JUhgWV
Ready for the Next Disaster?
BY BRENDAN READ
Contact centers are at the hub of business continuity and disaster recovery( BCDR) efforts. They must maintain timely customer service / support, especially to those customers who have been impacted both directly and indirectly by these
“ events.” And at the same time protect their employees and operations – in that order – from harm.
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