FROM THE PIPELINE
WORKFORCE ENGAGEMENT
LINDA HARDEN PUBLISHER , CONTACT CENTER PIPELINE
Summertime is now in our rear-view mirror , as well as summer vacations and summer breaks from school . Looking through our windshield , we see fall coming which means back to our more regular routines , budgetary and end-of-year operational planning .
I hope one of the things you will consider is attending Lori Bocklund ’ s “ State-of-the- Market ” webinar , September 26th at 1pm ET / 10am PT .
Whether you are doing some budgetary planning or spending already approved funds , we will provide important insights into things you need to consider regarding new technology for your contact center regardless of your project stage .
Knowing what is possible and the realities of today ’ s technology can be a tremendous help for envisioning your center ’ s future .
HOW AI HELPS THE WORKFORCE
AI IS BECOMING INVALUABLE IN WORKFORCE AND CUSTOMER ENGAGEMENT .
BY PRAPHUL KUMAR
CANADIAN PRIVACY REGULATIONS
CANADIAN PRIVACY LAW REFORM : HAS THE TRAIN LEFT ?
THE FUTURE OF BILL C-27 IS UNCERTAIN .
BY SARA CLODMAN
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Attendance will be limited in this interactive session .
Hope to see you there .
Linda Harden Publisher Contact Center Pipeline
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