Contact Center Pipeline September 2024

SEPTEMBER 2024

SPONSOR SPOTLIGHT | COGNIGY PAGE 12

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PIPELINE PUZZLE
WFMammoth WORD SEARCH :
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WORKFORCE MANAGEMENT
10 REASONS WHY WFM DESERVES
HYPER-FLEXIBLE SCHEDULING
A BETTER NAME
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IDIOM INSIGHTS HEALTHCARE CONTACT CENTERS
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MANAGING WFM THE KEYS TO WFM SUCCESS

MEETING TODAY ’ S COACHING , TRAINING CHALLENGES

HOW TO MANAGE WITH GENERATIONS , IMPATIENT CUSTOMERS , AI , AND REMOTE WORK .

BY BRENDAN READ , CONTACT CENTER PIPELINE ; Q & A WITH MIKE AOKI
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ILLUSTRATION PROVIDED BY ADOBE IMAGES
AGENT RETENTION
HIRE AND TRAIN TO RETAIN - PART 2
AGENT EXPERIENCE
AUGMENTING THE WORKFORCE
GENERATIVE AI
TAILORING GENERATIVE AI FOR THE CONTACT CENTER
RELIABILITY
THE NEW TRIFECTA OF CONTACT CENTER RELIABILITY
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