14 |
MANAGEMENT
HOW TO WRITE FOR YOUR
|
20 |
BUSINESS CONTINUITY
PLANNING
|
AUDIENCE ( S ) |
DO WE NEED DISASTER PLANNING ? |
18 |
CLOUD CONTACT CENTER CLIMBING OVER THE CCAAS OBSTACLES |
24 |
CUSTOMER EXPERIENCE FLYING THROUGH THE TURBULENCE |
|
AGENT EXPERIENCE
MESSAGING THE IMPROVED AGENT EXPERIENCE
|
TECHNOLOGY
CORRECT THE TECH
|
STRATEGY
REIMAGINING THE CONTACT CENTER
|
SOCIAL CHANNELS
SOCIAL ( IZING ) THE EXPERIENCE
|
PAGE 28 |
PAGE 32 |
PAGE 36 |
PAGE 38 |