CUSTOMER SERVICE WEEK
BY MARK PEREIRA
It is time to celebrate our industry’ s biggest holiday: Customer Service Week. It is a great opportunity to celebrate our people who wow our customers and enhance our brand. What a rewarding and energizing week.
Don’ t let it be a once-and-done event, though, right? Let’ s carry our messages, feelings of gratitude, and thankfulness forward through the year. It would be a missed opportunity if we put away the decorations and special recipes and we didn’ t carry forward our celebrations.
Have a great week in October … and 51 more weeks after that to celebrate our people!
THE EXTRA MILE HAS RULES
CRM
IS LEGACY CRM HOLDING YOU BACK?
HERE’ S WHAT TO DO ABOUT IT.
SUBSCRIBE TO PIPELINE
PAGE 12
HOW TO BEST SET THEM UP AND FOLLOW THEM.
BY MICHAEL RAMSEY
PAGE 28
LINDA HARDEN Publisher Contact Center Pipeline
ONE GREAT MAGAZINE. THREE WAYS TO SUBSCRIBE. PRINT | DIGITAL | ONLINE
Choose the right subscription for you. SUBSCRIBE OR RENEW AT:
www. contactcenterpipeline. com / subscriptions
Corporate Subscriptions available, contact( 443) 909-6951