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Unlocking Your Center ’ s Full Potential
BY MICHELLE TILTON https :// bit . ly / 3XUOnOX
Why You Need an AI Competency Center
BY NIKOLA MRKSIC https :// bit . ly / 3TGc3Ey
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Overcoming the Workforce Challenges
BY BRENDAN READ https :// bit . ly / 4eCWiGu
Yes , There ’ s an App For Mobile WFM
BY DARYL GONOS https :// bit . ly / 3zkSKtv
How One Agent
Handles 20M Calls a Year
SPONSORED BY COGNIGY
Yes , the title of this article is undeniably fantastic , yet it ’ s also 100 % accurate . A single agent handles a staggering 20 million calls annually for a Fortune 100 insurance company .
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