CUSTOMER EXPERIENCE
FROM THE PIPELINE
LINDA HARDEN PUBLISHER , CONTACT CENTER PIPELINE
What an exciting month . Sure , my birthday is in this month , but way more important is Customer Service Week , celebrated October 7-11 .
I know that we all should be celebrating our agents all year long , but what a fabulous way to celebrate and make them feel special for a whole week . Are you kicking off the week with a breakfast , are there decorations , awards and rewards , team-building exercises , and fun events planned ?
Have fun . Celebrate your successes and wins ! Re-energize your staff with a full week of appreciation .
We would love to see how you celebrate . Please send in your stories and pictures . We will print them in our upcoming issues . Send to linda @ contactcenterpipeline . com .
SOLVING THE CX CALCULATION DISCREPANCY - PART 1
HOW TO IMPROVE YOUR REPORTING AND RESULTS .
BY RICK MCGLINCHEY
DIGITAL RIDEALONGS
MOVING SUPPORT WITH DIGITAL RIDEALONGS
CHANGING SERVICE DIRECTION FROM DEFLECTION TO CONNECTION .
BY TOM MARTIN
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Have a great month .
Linda Harden Publisher Contact Center Pipeline
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