Contact Center Pipeline October 2024

OCTOBER 2024

SPONSOR SPOTLIGHT | COGNIGY PAGE 14

10
IDIOM INSIGHTS
ELEVATE YOUR CONTACT CENTER TO
22
DATA DECAY
THE IMPACTS OF DATA DECAY
AN OPERATIONAL POWERHOUSE …
18
CONTACT CENTER METRICS FROM EFFICIENCY TO CX
24
CUSTOMER DATA THE SECRET SAUCE FOR CONTACT CENTER SUCCESS

DISSATISFIED CUSTOMERS , UNSATISFACTORY RESPONSES ?

HOW BEST TO PAY ATTENTION TO CUSTOMERS .

BY BRENDAN READ , CONTACT CENTER PIPELINE ; Q & A WITH JOHN GOODMAN
PAGE 6
ILLUSTRATION PROVIDED BY ADOBE IMAGES
RESPONSIBLE AI
BUILDING ETHICAL AI PRACTICES
CUSTOMER SERVICE
REVOLUTIONIZING THE SERVICE AND SUPPORT EXPERIENCE
DATA ANALYTICS
THE CRITICAL ROLE OF DATA ANALYTICS
CUSTOMER RETURNS
WANTED CUSTOMERS : UNWANTED PRODUCTS
PAGE 30
PAGE 34
PAGE 44
PAGE 46