THOUGHT YOU SHOULD KNOW
A MONTHLY DOSE OF FACTS & FIGURES FROM INSIDE THE ISSUE
$ 94 billion
Survey says WebRTC market size was $ 7 billion in 2024 and expected to grow to $ 94 billion by 2032.
SOURCE
WEBRTC: TAKING THE REAL-TIME CUSTOMER JOURNEY By David Fischer
# WebRTC
$ 3.7 trillion
Poor CXs cost businesses worldwide this much last year.
SOURCE
QUALITY ASSURANCE: AI: THE NEW QA STANDARD By Michael Hutchison
# QUALITYASSURANCE
15 % 85 %
Survey says that in 2025, an impressive 85 % of customer service leaders plan to explore or pilot conversational GenAI solutions.
SOURCE
AGENTIC AI: THE NEXT STEP IN CONTACT CENTER EVOLUTION By Jurgen Hekkink
# AGENTICAI
Survey says that only 15 % of global consumers say they fully trust brands with their personal data.
SOURCE
CUSTOMER TRUST: TRUST ISN’ T BUILT WITH TECHNOLOGY ALONE By Chris Koehler
# CUSTOMERTRUST
78 %
Survey says that 78 % of growing SMBs plan to increase their AI investments in 2025.
SOURCE
SMBs: JUMPING THE CX HURDLES By Damon Covey
# SMBs
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