COACH’ S CORNER PAGE 10

13	CONTACT CENTER SKILLS WHY SCREENING HARDER WON’ T WIN –	18	CRM AI CRM AI’ S HIDDEN SECURITY RISKS
	PART 2

AI-DRIVEN RISKS WHEN AI SHOPS FOR YOUR CUSTOMERS

9-1-1 9-1-1 AT RISK

CAN SECURITY, COMPLIANCE, AND EXCELLENT CX CO-EXIST? THEY MUST: AND HERE’ S HOW. BY BRENDAN READ CONTACT CENTER PIPELINE; Q & A WITH JAMES LAIRD, VERINT

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			ILLUSTRATION PROVIDED BY ADOBE IMAGES
PLATFORM INTEGRITY WHY PLATFORM INTEGRITY MATTERS	COMPLIANCE COMPLIANCE AS A CX IMPERATIVE	DEEPFAKES WHEN THE VOICE ISN’ T HUMAN	CHATBOTS YOUR BOT JUST BECAME A LEGAL PROBLEM
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