COMPLIANCE
BY RYAN KAHAN, SMARSH
ILLUSTRATION PROVIDED BY ADOBE STOCK
THE COMPETITIVE ADVANTAGE OF COMPLIANCE HOW AI CAN HELP PROVIDE IT.
COMPLIANCE HAS BECOME CRUCIAL AS COMPANIES MUST NOW CONSOLIDATE DATA FROM MULTIPLE SYSTEMS.
42 CONTACT CENTER PIPELINE
Regulatory compliance has undergone a significant transformation in recent years. Particularly when it comes to voice recording. According to a Reuters report, 70 % of corporate risk and compliance professionals said they have“ noticed a shift from check-the-box compliance to a more strategic approach over the past two to three years.”
Recent challenges regarding voice recording have been marked by the migration from on-premise to cloud phone systems. Gone are the days when companies used a single platform; they must now learn to consolidate all their diverse information into one system.
With stricter regulations and industry shifts, businesses that prioritize and monitor compliance are not only meeting standards but are also gaining a competitive advantage. Yet this transition has created both complexities and opportunities as they learn to adopt new strategies to remain compliant.
Understanding how to globally maintain call center compliance not only prevents regulatory issues but also maximizes the value of your data: and it is easier than it seems.
MAINTAINING COMPLIANT REMOTE WORKFORCES
Remote work has surged in popularity in the past five years, and clearly, it’ s here to stay. According to a recent Pew Research study, 46 % of employees say that if their employer no longer allowed them to work from home, they would be unlikely to stay at their current job.