5. Audit and monitor compliance. Regularly review call recordings, text logs, and CRM records to confirm opt-out requests are being processed correctly. Conduct internal compliance audits and stay updated on regulatory changes.

6. Provide a clear and easy opt-out process. Make revocation simple and accessible, whether through a live agent, email, website form, or automated response system. Avoid placing unnecessary barriers to opting out.

7. Legal and compliance review. Work with TCPA attorneys or compliance experts to assess policies, procedures, and technology systems to mitigate risk and ensure full compliance with the new regulations.

Fortunately, the postponement of the consent revocation provisions will give them more time to be ready for them, with methods in place and staff including agents trained, when these come into effect next year. But companies need to act now on the other new changes to ensure immediate compliance.

Brendan Read is Editor of Contact Center Pipeline. He has been covering and working in customer service and sales and for contact center companies for most of his career. Brendan has edited and written for leading industry publications and has been an industry analyst. He also has authored and co-authored books on contact center design, customer support, and working from home. Brendan can be reached at brendan @ contactcenterpipeline. com.

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