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Gazing at the Staffing Crystal Ball
BY BRENDAN READ; Q & A WITH EXPERT PANEL https:// bit. ly / 3ERJTSw
Solving the CX Calculation Discrepancy – Part 1 BY RICK MCGLINCHEY https:// bit. ly / 436Zd79
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How to Transcend Customer Expectations
BY JIM DAVIES https:// bit. ly / 4lTml0a
How to Clearly Hear Your Customers and Agents
BY MARY WEISS https:// bit. ly / 4cQXmGN
Blueprint for a Contact Center Annual Report
BY KATHLEEN PETERSON
You may consider this a novel idea … but it is time for Contact
Center leaders to take a stand and behave as if entitled to be heard by senior executives regarding their activities, contributions, challenges, objectives, and ambitions.
https:// bit. ly / 3EMiYHN
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