IDIOM INSIGHTS PAGE 10

MAY 2025

14	AI READINESS WHY AI READINESS SHOULD BE	25	REGULATIONS STEERING THROUGH EUROPE’ S REGULATIONS
	A 2025 PRIORITY

INSIDE VIEW UNDERSTANDING FCC’ S NEW RULES

SOCIAL ENGINEERING IS EVIL CONTACTING YOUR CONTACT CENTER?

DOCKING CONTACT CENTERS IN TURBULENT SEAS LABOR COSTS, AI, AND WHITE HOUSE POLICIES ARE SHAPING DECISIONS. BY BRENDAN READ, CONTACT CENTER PIPELINE; Q & A JOHN H.( JACK) BOYD

PAGE 6

ILLUSTRATION PROVIDED BY ADOBE IMAGES

DEEPFAKES DEFENDING AGAINST DEEPFAKES	VOICE SECURITY THE GROWING DANGERS THROUGH VOICE	AGENTIC AI THE LURKING DANGERS OF AGENTIC AI	ARTIFICIAL INTELLIGENCE HUMANIZING THE AI EXPERIENCE
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