20 |
IDIOM INSIGHTS WHAT GOES DOWN MUST COME UP |
28 |
BUSINESS CONTINUITY / DISASTER RECOVERY PREPARING YOUR CALL CENTER FOR HURRICANE SEASON |
CHATBOTS
GETTING THE MOST FROM YOUR CHATBOTS
PAGE 31
|
BUSINESS PROCESS OUTSOURCING
IT ’ S TIME TO LEVEL UP WITH OUTSOURCING
PAGE 36
|
SUPPLY CHAIN
KEEPING THE CX CHAIN
PAGE 40
|
ATTENDED AUTOMATION
TRANSFORMING CPG CUSTOMER EXPERIENCES
PAGE 42
|