FROM THE PIPELINE
COACH’ S CORNER
LINDA HARDEN PUBLISHER, CONTACT CENTER PIPELINE
I am proud of our March 2026 issue. I love seeing some of my“ old favorite” topics, which I don’ t think we will ever stop writing about. Topics like metrics, writing, agent experiences, retention, and turnover. I also love seeing topics that foster inclusion, such as neurodiversity, language accents, and accessibility. We can’ t stop writing about technology as it continues to simplify daily tasks and improve productivity.
March 2026 marks issue No. 205 in our 17th year of publishing Contact Center Pipeline. We have covered a huge swath of topics over these years. It is interesting to see how some things continually challenge us, while others evolve.
Thanks for sticking with us through all these years. We appreciate your readership and your devotion to contact centers and customer experiences. We will continue to bring you exclusive articles featuring industry leaders offering their insider perspectives and executive interviews with from-the-trenches insights.
BEYOND THE ACCENT
HOW TO BUILD INTERACTION CLARITY AND CONFIDENCE.
BY MARK PEREIRA
CONTACT CENTER INTEGRATION
TURNING ACQUISITION CHAOS INTO
CLARITY
HOW TO UNTANGLE MERGED CONTACT CENTER OPERATIONS.
BY MICHAEL BIDWELL
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Linda Harden Publisher Contact Center Pipeline
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