THE TOP 5 BLOG POSTS ON BLOG. CONTACTCENTERPIPELINE. COM
EXCLUSIVE CONTENT FROM OUR TEAM OF CALL CENTER EXPERTS NEW POSTS EVERY WEEK( TUESDAY – THURSDAY)
The New Value of Unstructured Data
BY CHRIS MARRON https:// bit. ly / 46SLOBa
Avaya at a Crossroads BY TOM HANSON https:// bit. ly / 4c7yIn7
CCP BLOG’ s
TOP 5 MOST POPULAR POSTS FROM February
FOLLOW US
ON X
@ ccpipeline
Why Become AI-, Data-, and Cloud-Centric
BY JON ARNOLD https:// bit. ly / 4uc3Icn
Managing The Data Fuel
BY BRENDAN READ https:// bit. ly / 473cMGb
The Other Reason to Outsource
BY PIER RAGONE
Yes, there are plenty of practical reasons to outsource your contact center. Cost, coverage, scalability, language support, and speed all make sense on paper.
But there’ s a deeper, more strategic reason companies should consider. And that is whether they want to have a productive relationship with their contact center.
https:// bit. ly / 4s9nt2e
blog. contactcenterpipeline. com
MARCH 2026 13