FROM THE PIPELINE
WOMEN IN WORKFORCE
LINDA HARDEN PUBLISHER , CONTACT CENTER PIPELINE
March 2009 … we released the first issue of Contact Center Pipeline . Here in March 2025 , we are releasing our 193rd issue !! It is our 16th Birthday . I just need to take a moment to let you know just how proud I am . I am proud for the work we have done , proud of all the colleagues who have written for us and proud of the support received from our contact center industry . It takes a lot to keep this train running and we could not have possibly done it without the generous support of all involved . Thank you !
Speaking of our contact center industry , we are looking for case studies and stories ; examples of what works for your center or any special success you would like to share . We want to know how you impact the people and operations delivering special CX . Send me an email at linda @ contactcenterpipeline . com . I would love to hear from you .
WHY WOMEN ARE BETTER COLD CALLERS
WOMEN BRING UNIQUE STRENGTHS BUT FACE CHALLENGES .
BY KATELYNN BLACKBURN
AGENT RECRUITMENT
HOW AI CAN HELP SOLVE HIRING CHALLENGES
LABOR MARKET CHANGES MAKE USING NEW TOOLS IMPERATIVE .
BY THAD PRICE
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Have a wonderful month .
Linda Harden Publisher Contact Center Pipeline
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