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The Contact Center Heroes Without Capes BY SHANE DEVITT https :// bit . ly / 4ik1KzR
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The Re-Invention of the Telephone Center BY DINA J . VANCE https :// bit . ly / 41k4KoH
Delivering Effective Contact Center Management BY JASON CORTEL https :// bit . ly / 41hntl0
Predictions for the U . S . Contact Center Industry in 2025
BY STEVE MORRELL
As 2024 has come to an end , ContactBabel has looked at the thousands of surveys we ’ ve carried out with contact centers and customers in the U . S ., and made some predictions about what we ’ re likely to see next year .
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