FROM THE PIPELINE
QUALITY ASSURANCE
PAGE 34
LINDA HARDEN PUBLISHER , CONTACT CENTER PIPELINE
Here in the United States , we celebrate Thanksgiving this month .
Thanksgiving is important because it encourages us to pause and be mindful of the blessings we have . Many of us get so caught up in our day-to-day routines that we fail to stop and acknowledge all the things we have to be thankful for .
In the contact center industry , we have so many reasons to share our gratitude . Our agents on the frontlines handling one interaction after another , our workforce managers and analysts tweaking us to better performance , our co-workers , our vendor community and our customers . It ’ s going to be a busy month ! This is a lot of people who deserve our appreciation and heaps of praise .
However , we don ’ t need a particular holiday to demonstrate and celebrate gratitude . Conveying thankfulness should be practiced daily .
Thank you for all the support you show us here at Pipeline ! And enjoy the Thanksgiving turkey !
THE FUTURE OF QA IN CONTACT CENTERS
LEVERAGING AI AND COACHING FOR IMPROVED PERFORMANCE .
BY SHARON OATWAY
VENDOR ROUNDTABLE
HOW CONTACT CENTERS CAN HAVE
AVAILABLE QUALITY AGENTS - PART 1
MULTIPLE FORCES ARE CONSTRAINING CONTACT CENTER WORKFORCES .
BY BRENDAN READ
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Linda Harden Publisher Contact Center Pipeline
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