Contact Center Pipeline Magazine, November 2023 November 2023 | Page 23

Computer telephony integration ( CTI ) to fuel efficiency

Increase agent productivity and earn happier customers with a seamless connection between your CRM and business phone system .
InGenius is the only solution for connecting Service Cloud Voice and Genesys Cloud .
Deliver personalized service , sales , and helpdesk .
Monitor and measure employee performance .
Identify common caller pain points and call trends .
Moving to Upland InGenius has allowed us to hit our 3-hour SLA 100 % of the time . Previously it would take almost a full day !
Justin Glass Chief Digital Officer , United Wholesale Mortgage

Calculate the ROI of an InGenius CTI Solution

Answer 4 simple questions to see your potential savings on call center costs .
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