| 14 | PLATFORMS DECODING THE SOLUTION OPTIONS | 20 | HEALTHCARE HOW TO DELIVER A HEALTHY PATIENT |
| CUSTOMER EXPERIENCE |
| 17 | VIDEO SEEING A BETTER CX | 24 | CUSTOMER INSIGHTS HEARING ( AND UNDERSTANDING ) THE CUSTOMERS |
| ILLUSTRATION PROVIDED BY ADOBE IMAGES | |||
| CUSTOMER EXPERIENCE RAISE YOUR VOICE ! | AUTOMATION BETTER AUTOMATION MAKES BETTER AGENTS | ARTIFICIAL INTELLIGENCE ENERGIZING THE CX | VOICE OF CUSTOMER TAKING THE VOC ROAD |
| PAGE 28 | PAGE 32 | PAGE 37 | PAGE 44 |