Contact Center Pipeline Magazine, November 2023

NOVEMBER 2023

Contact Center Pipeline Magazine, November 2023

14 PLATFORMS
DECODING THE SOLUTION OPTIONS
20 HEALTHCARE
HOW TO DELIVER A HEALTHY PATIENT
      CUSTOMER EXPERIENCE
17 VIDEO SEEING A BETTER CX 24 CUSTOMER INSIGHTS HEARING ( AND UNDERSTANDING ) THE CUSTOMERS

LEARNING FROM THE CUSTOMERS

COMPANIES SHOULD FOCUS ON THE TOTAL EXPERIENCE .

BY BRENDAN READ , CONTACT CENTER PIPELINE
PAGE 6
      ILLUSTRATION PROVIDED BY ADOBE IMAGES
CUSTOMER EXPERIENCE
RAISE YOUR VOICE !
AUTOMATION
BETTER AUTOMATION MAKES BETTER AGENTS
ARTIFICIAL INTELLIGENCE
ENERGIZING THE CX
VOICE OF CUSTOMER
TAKING THE VOC ROAD
PAGE 28 PAGE 32 PAGE 37 PAGE 44