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The Rising Importance of Contact Centers
BY ROBERT BRADSHAW https :// bit . ly / 3Rk3PAU
How to Optimize Conversations and Augment Customer Value
BY EANGELICA GERMANO ATON https :// bit . ly / 3R36YE4
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Looking ( ChatGPT ) 4-Ward
BY ERIC CARRASQUILLA https :// bit . ly / 411DbQG
How to Put Bots to Work
BY JACOB MOLINA https :// bit . ly / 3N0PSp9
Gardening the CX
Q & A with Samantha Thompson BY BRENDAN READ
To find out more about the people and processes that support SBDO ’ s products , and its CX , we had a discussion with Samantha Thompson , Quality and
WFM Supervisor at SBDO .
https :// bit . ly / 47Uu9qY
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