Per Ottosson is CEO at Artificial Solutions since November 2020 . He has extensive background in AI . Per has 30 years of senior management experience , including a decade within Conversational AI solutions . He has a master ’ s in finance from the Stockholm School of Economics . http :// bit . ly / ccp-remote
This last point provides a guidepost for both compliance and providing a positive CX . The success of a global top five tech company in implementing a conversational IVR , which led to a 30 % reduction in misrouted calls and a two-minute reduction in AHT with a projected ROI of $ 39 million , is a testament to the potential of AI in this field .
AN OPPORTUNITY FOR INNOVATION
The new law is , without doubt , a challenge , but it also presents a unique opportunity . It encourages businesses to innovate and adapt their customer service models , push the boundaries of their existing systems , and employ technology to its fullest potential .
In particular , investing in AI-powered customer service technologies can revolutionize a company ’ s ability to respond quickly and efficiently to customer queries . AI can provide real-time insights , suggesting responses based on past customer interactions and aiding agents to provide quicker solutions .
THE NEW LAW ... ENCOURAGES BUSINESSES TO INNOVATE AND ADAPT THEIR CUSTOMER SERVICE MODELS , PUSH THE BOUND- ARIES OF THEIR EXISTING SYSTEMS ...
LEGISLATION AND REGULATIONS
By using this legislation as a springboard , businesses can transition into a new era of customer service , one that blends human empathy and advanced AI capabilities to deliver superior , personalized experiences .
In the face of this evolution , businesses that are agile and forward-thinking will be the ones who succeed . This new era will reward those who see the legislation not as a hurdle but as a catalyst for innovation and growth . It ' s a call to action for all businesses to elevate their customer service and set new benchmarks in customer satisfaction .
By aligning their strategies with these emerging expectations and leveraging AI ' s potential , businesses are set to traverse the evolving landscape of customer service with confidence .
The dawning of this new era in customer service is an opportunity to improve and innovate . Companies should seize this opportunity or risk being left behind .
This is not merely about complying with a law but about fostering a culture that values the customer above all else . It ' s about creating a future where businesses and customers thrive together in a relationship marked by mutual respect and satisfaction .
Per Ottosson is CEO at Artificial Solutions since November 2020 . He has extensive background in AI . Per has 30 years of senior management experience , including a decade within Conversational AI solutions . He has a master ’ s in finance from the Stockholm School of Economics . http :// bit . ly / ccp-remote
REMOTE WORK
RESOURCES FOR CONTACT CENTERS
from CONTACT CENTER PIPELINE https :// www . contactcenterpipeline . com / Remote-Work-Resources-for-Contact-Centers
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