16 |
PIPELINE PUZZLE
TIME IS ON MY SIDE
|
24 |
EMPLOYEE EXPERIENCE
FIND SUCCESS BY ENHANCING
|
EMPLOYEE EXPERIENCE |
22 |
EMPLOYEE ENGAGEMENT BEHIND AN EXCELLENT CX IS A HAPPY CONTACT CENTER |
27 |
AGENT RETENTION HOW BEST TO INVEST IN AGENT RETENTION |
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AGENT ATTRITION
THE RETENTION CONNECTION
PAGE 30
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TALENT MANAGEMENT
MANAGING TALENT IN THE AGE OF AI
PAGE 39
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COMMUNICATIONS SERVICE PROVIDERS
ATTENTION CSPs : CONSUMERS NEED HELP !
PAGE 46
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WORKING WITH MACHINES
IS THERE A ROLE FOR PEOPLE ?
PAGE 50
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