• Requires start-of-call disclosures for calls routed overseas, alerting customers of their option to easily switch to a U. S.-based agent.
• Suggests strict rules barring offshore handling of sensitive info like passwords, Social Security numbers, and payments.
U. S. wages are, from our sources, two to three times higher than offshore rates and training costs pile on top: so expenses increase. While nearshoring to Mexico cuts some pain, the English proficiency rules will still apply.
• Seeks comment on whether these protections should extend to emails, texts, and online chats.
Several of these proposed requirements echo the Keep Call Centers in America Act( S. 2495) introduced in 2025. That bill requires location disclosure at call start and free transfers to U. S. agents.
Providers of telecom, CMRS( wireless carriers), interconnected VoIP, cable, and DBS( satellite) services- plus affiliates- also fall under the scope of this NPRM, with extensions eyed for internet access service.
• Proposed caps may limit foreign calls to 30 % of volume( as an example), pushing onshoring but without completely banning foreign calls.
• Monthly, quarterly or annual reports would track foreign percentages, transfer rates, and complaints, while broadband labels disclose U. S. call usage at service signup.
• To deter scams, bonds or fees are suggested to target gateway providers carrying risky foreign traffic, layering onto Robocall Mitigation Database( RMD) filings and tracebacks.
... INBOUND FOLLOW-UPS... WOULD TRIGGER DISCLOSURES LIKE " THIS CALL IS FROM( COUNTRY). DO YOU PREFER U. S."?
Implications for Outbound Marketing
Marketing campaigns lean heavily on offshore scale for dialing and qualification. Should the call center onshoring NPRM go into effect in its current form, BPOs serving telemarketers must now track volumes and certify compliance, risking contract losses if caps hit.
Not only that, inbound follow-ups i. e., opt-outs and billing queries, would trigger disclosures like " This call is from( country). Do you prefer U. S.?" This adds Federal Trade Commission( FTC) Telemarketing Sales Rule( TSR) and FCC Telephone Consumer Protection Act( TCPA) layers as poor clarity fuels do not call( DNC) complaints.
50 CONTACT CENTER PIPELINE
REINTRODUCED TELEMARKETING BILL COULD DOOM AUTODIALERS
BOX 2
A bill now in front of Congress could, if it becomes law, make many more calls that are made today from autodialers illegal. It could also affect outbound dialing technologies.
The Protecting American Consumers from Robocalls Act( S. 4307), reintroduced on April 15, 2026, broadens the definition of automated telephone dialing systems( ATDS) in the TCPA to include any means that dials from stored lists without human intervention.
It is difficult to understate the significance of this provision. The TCPA bans the use of autodialers, but a case decided by the U. S. Supreme Court in 2021, Facebook Inc. v. Duguid, narrowed the scope of the regulation to only those calls that are made with
random or sequential number generation.
That ruling effectively eliminated most modern dialing systems from the ATDS definition as few systems now do that; as a result, cases / lawsuits on ATDS plummeted post-2021.
But this proposal in S. 4307 would bring nearly all modern dialers( e. g., predictive, preview, power dialers) back under TCPA ATDS liability, as they store and autodial lists.
The bill’ s other provisions include:
• Small businesses would be allowed to register for the Federal DNC Registry, with protections( historically, this has been limited to consumers).
• Applies after one unwanted telemarketing call, not just to more than one in a 12-month period.
The predecessor bill, S. 3991, was introduced in the 118th Congress but failed to pass before Congress adjourned in January 2025.
But with the FCC’ s renewed focus on restricting fraudulent calling( see main article), S. 4307’ s backers may be hoping that this spotlight – and continued voter anger with these calls – will drive its passage.