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Is The Agentic AI Journey Worth the Drive?
BY BRENDAN READ https:// bit. ly / 3Q1sV9Z
How to Build An Amazing Onboarding Experience BY TIFFANY N. HARRIS https:// bit. ly / 4fGbTIS
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The Secrets to Efficiency( and Agent Retention)
BY TROY PLOTT https:// bit. ly / 4dIyIcp
Smarter Contact Centers With a Human Touch
BY STÉPHANE RIVARD https:// bit. ly / 4wQEYYh
Is AI Contact Center-Ready?
Q & A WITH VIGNESHWARAN JAGADEESAN PUGAZHENTHI
AI has been dominating the contact center conversation( as seen by the articles in our publication): and for good reason. The technology’ s integration of vast data processing power with human-like learning, reasoning, and decision-making abilities, has given it considerable value.
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JUNE 2026 11