As Kathleen Peterson announces her retirement and starts a new lease on life, I can only ponder what the contact center industry will do without her Idiom Insights column?

As she turns a new page, we can only wish her the very best for her dedication to the industry and Contact Center Pipeline. Kathleen has written 135 + articles for the pages of Pipeline, starting in April 2009. What do you say about that kind of devotion? This is someone who goes the extra mile, writes an article come hell or high water and by hook or by crook she hits every deadline!! More importantly, her messages have been some of the most impactful in our industry.

We hope your retirement is beyond your wildest dreams full of family, travel and life! A dream come true!

All idioms aside, Kathleen, we appreciate and love you!! You have been a tremendous voice in our industry and have worked so hard with your articles, consulting, speaking and training to deliver the messages you thought would make a difference. Thank you! All the very best!!

“ What we call a new beginning is often the end. And to make an end is to make a beginning. The end is where we start from.”

--T. S. Eliot