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When GenAI Should Do the Writing
BY LESLIE O ' FLAHAVAN https:// bit. ly / 4oJhu3z
The Return to Voice BY STEVE MORRELL https:// bit. ly / 44suZLH
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Taking Off With the Contact Center
Q & A WITH IKER URIONAGUENA https:// bit. ly / 4vyefia
AI Won’ t Save Your Contact Center
BY JEFF SHEEHAN https:// bit. ly / 44tPeZu
An Interview with JM & A Group
BY LINDA HARDEN
In our September 2025 issue, we featured an article,“ The Road Ahead for Auto Finance CX,” which examined automotive finance lending and included an interview with Tod Chisholm, President of Integrated Financial
Technologies( IFT).
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