FROM THE PIPELINE
COACH’ S CORNER
LINDA HARDEN PUBLISHER, CONTACT CENTER PIPELINE
It is definitely summer. There are so many graduations, weddings and vacations. Even if we didn’ t know what month it was by the calendar, we would know by the activities shaping our people interactions and relationships.
TAPPING THE POWER OF CULTURE – PART 1
HOW CQ CAN CONNECT WITH CUSTOMERS.
BY MARK PEREIRA
DIGITAL TRANSFORMATION
PAGE 28
Same is true of our July issue. We discuss making connections, the relationships between AI agents and Human agents, and tapping the power of culture to connect with our customers. Of course, we discuss the enablers— bots, digital transformation, AI, BPO companies and more.
Be sure to check out our Top 5 Blog Posts for June( page 11). I love seeing the most read posts for the month. I feel it lets us know the pulse of what is of interest to our readers.
Have a great summer.
Linda Harden Publisher Contact Center Pipeline
DOUBLING DOWN ON DIGITIZATION
WHY SINGLE-PLATFORM INTERACTION SOLUTION INTEGRATION IS ESSENTIAL.
BY MEREDITH KELLER
SUBSCRIBE TO PIPELINE
PAGE 42
ONE GREAT MAGAZINE. THREE WAYS TO SUBSCRIBE. PRINT | DIGITAL | ONLINE
Choose the right subscription for you. SUBSCRIBE OR RENEW AT: www. contactcenterpipeline. com / subscriptions
Corporate Subscriptions available, contact( 443) 909-6951