Contact Center Pipeline July 2025 | Page 11

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The Power of Cross-Industry Benchmarking
BY DINA J. VANCE https:// bit. ly / 4kirddB
Which“ MetriCX” Matter? BY MATT MCKERNAN https:// bit. ly / 3I5WeUz

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Humanizing the AI Experience
BY AMITABH MISRA https:// bit. ly / 44iUMWk
Ensuring Employee Engagement
BY MARK PEREIRA https:// bit. ly / 40uSDpf
The Lurking Dangers of Agentic AI
BY AARON PAINTER The rise of Agentic AI – what McKinsey calls the“ next frontier of generative AI”( GenAI) – marks a seismic shift in the future of AI: and its related threats. https:// bit. ly / 4lw4UCa
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