SPONSORED BY HUMAN NUMBERS JULY 2024

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Across 1 . Product introduced by Steve Jobs in 2010 4 . Measured by response time ( instead of SL ) 6 . Lines 7 . What a dog " shakes " with 9 . Column to the right of the decimal "___ Place " 11 . Type of port for a flash drive 12 . Another way of communication , aside from phones 14 . The first one was sent in 1971 17 . IX + VIII 19 . This clu has twu 22 . Movement indicator line 24 . Preserve with salt or Disintigration ' s band name 25 . Hung up 26 . x or y plots , on graphs 27 . Monthly billing dates ? 30 . Alternate way of communication , aside from phones 31 . Seis ÷ dos 33 . People working together toward a common goal 35 . Texting tech 36 . The " S " in DST

Down 2 . They might be strategic or tactical 3 . The art & science behind meeting contact center goals 5 . Normalize raw data 8 . Forecast grade ? 10 . Spreadsheet program used by most WFMers 13 . Multiplied with 18D to produce workload 15 . More than half , but less than all 16 . 15-minutes , 30-minutes , etc . 18 . Demand in a contact center 20 . Contact Center ' s main feed ? 21 . A tilde might be seen under it 23 . Communication system structured like a pyramid 28 . The graphical representation of data 29 . In-box clutter 30 . Like potato chips , but not mashed potatoes 32 . Algorithm to solve for random call arrivals 35 34 . ___ Sketch

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36 12 CONTACT CENTER PIPELINE

ANSWERS FOR THE JULY PUZZLE CAN BE FOUND ON PAGE 51 .