THE TOP 5 BLOG POSTS ON BLOG. CONTACTCENTERPIPELINE. COM
EXCLUSIVE CONTENT FROM OUR TEAM OF CALL CENTER EXPERTS NEW POSTS EVERY WEEK( TUESDAY – THURSDAY)
Using Decision Intelligence to Make Better, More Informed Decisions
BY RYAN HOLLENBECK https:// bit. ly / 3NBVdX8
Answering the Challenges BY BRENDAN READ; Q & A WITH CCP ADVISORY BOARD https:// bit. ly / 4bPe3E2
CCP BLOG’ s
TOP 5 MOST POPULAR POSTS FROM January
FOLLOW US
ON X
@ ccpipeline
The“ Little Bill”
BY KATHLEEN PETERSON https:// bit. ly / 4bQXrvI
Delivering Effective Contact Center Management
BY JASON CORTEL https:// bit. ly / 49FEfQf
The Contact Center’ s Most Valuable Asset
BY JIM LIDDLE
Unstructured interaction data apparently is now the norm, from what I am gathering from industry sources, of what flows through a contact center. These include, but are not limited to, call recordings, chat logs, emails, screen captures, voice recordings, images, and surveys. Yet much of it sits in silos separated and without the structure to make it useful.
https:// bit. ly / 4r7THdB
blog. contactcenterpipeline. com
FEBRUARY 2026 13