FROM THE PIPELINE
BUSINESS PROCESS OUTSOURCING
LINDA HARDEN PUBLISHER, CONTACT CENTER PIPELINE
There is just something special about the first days of a new year. As I sit here writing my message to you for the January 2026 issue, I love that we are facing a new, blank slate. There is something special about a whole new year unfolding ahead, all 365 days!
MOVING TO BPO-HOSTED VOICE AI?
RISKS, REALITY, AND THE PATH FORWARD.
BY DAVIT BAGHDASARYAN
AVAYA USERS
PAGE 24
It is time for a new beginning. Time to make your year ahead deliver professional satisfaction. Time to make your center treat your customers and employees with better experiences. Time to make our communities better places to live. It is up to us to make these things happen. They won’ t just happen.
Thank you for being a part of our community. Your support means the world to us. I wish you all the best in 2026.
Linda Harden Publisher Contact Center Pipeline
AVAYA AT A CROSSROADS
WILL AVAYA MODERNIZE AS ITS ENTERPRISE CUSTOMER USERS EXPECT?
BY TOM HANSON
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