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The Power of Cross-Industry Benchmarking
BY DINA J. VANCE https:// bit. ly / 4scf3b5
Why Learning Together is Best BY SEAN SEGAL https:// bit. ly / 3YEAgNg
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Why Contact Centers Can’ t Afford to Wait
BY CLOUD TECH GURUS https:// bit. ly / 495tPaR
The Hidden Sales Team in Your Call Center
BY JULIE THOMAS https:// bit. ly / 49upVc7
AI Is Coming to Your Contact Center
DAVE RENNYSON
In light of the AI Stargate project and it’ s $ 500 billion privately-funded initiative, it is worth reflecting on a recent study that looked at planned AI adoption through workforce engagement management( WEM) applications in the contact center.
https:// bit. ly / 3MPa6Fe
blog. contactcenterpipeline. com
JANUARY 2026 11