Contact Center Pipeline January 2026

FROM THE SIDELINES PAGE 12

14 ARTIFICIAL INTELLIGENCE 21 RETAIL LOOKING BEYOND THE AI HYPE
RETAIL’ S LOYALTY CRISIS
JANUARY 2026
18
IT CX WHEN IT NEEDS SUPPORT …
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VIRTUAL ASSISTANTS MASTERING THE LIVE AGENT TRANSITION

MOVING FORWARD: WHAT WILL 2026 BRING FOR CONTACT CENTERS?

OUR ADVISORY BOARD SHARES TIMELY INSIGHTS TO TAKE INTO THE NEW YEAR.

BY BRENDAN READ CONTACT CENTER PIPELINE; Q & A WITH CCP ADVISORY BOARD
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ILLUSTRATION PROVIDED BY ADOBE IMAGES
CUSTOMER JOURNEY
THE GPS FOR THE CX
CUSTOMER TRUST
WHY TRUST IS A MUST IN CX
STAFFING
THE WORKFORCE IMPLICATIONS OF AI
CUSTOMER SERVICE
RELIEVING ACTIVE AND LATENT CUSTOMER PAIN
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