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THESE DAYS IT’ S HARD TO TELL whether the CX advice you’ re reading is expert insight, a sales pitch, or written by an algorithm at 2 a. m. Like all of our content, the Contact Center Pipeline blog is written by real people: experienced contact center and customer service professionals who’ ve been in the trenches and share practical guidance for real-world challenges. There’ s value in partner perspectives too— but we’ re always transparent and clearly label where our content comes from, giving you the full picture so you can decide for yourself – blog. contactcenterpipeline. com
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